01Who we are
Aeroloop (“Aeroloop”, “we”, “us”) is operated by Aeroloop Works Private Limited, a company incorporated in India. We are setting up a United States entity in Delaware. Once it is live, this policy will name it and its registered address.
This policy covers aeroloop.ai, app.aeroloop.ai, the pages we host for customers, and any related services (together, the “Services”). Questions? Email help@aeroloop.ai.
02Information we collect
Information you give us
- Account details: name, work email, company name, role and password.
- Billing details: billing name, address and payment information. Card and payment details are handled by our payment providers (Stripe, Razorpay and Cashfree), not stored by us.
- Business information: your website, products, competitors, brand guidelines, documents and anything else you add to your brand memory.
- Communications: messages, support requests, call bookings and feedback.
Information from accounts you connect
When you connect a third-party account, we access only what the feature you turn on needs:
- Google Search Console: search performance, indexing and site data for properties you choose.
- Google Analytics 4: traffic, engagement and conversion data for properties you choose.
- Gmail: we draft and send outreach and follow-up emails on your behalf, and read replies to those emails so we can track outcomes.
- Social media accounts: profile details, posts, comments and engagement data needed to find relevant conversations and post replies you approve.
You can disconnect any account at any time from your dashboard or from the provider’s own settings.
Information we collect automatically
- Usage data: pages viewed, features used, clicks and session times.
- Device data: browser type, operating system, IP address and approximate location.
- Cookies: see the Cookies section below.
Public information
To provide AI and social listening, we collect publicly available information, such as AI platform answers, search results, public social posts, forum threads, reviews and news, about your brand, your competitors and your category.
03How we use information
- To provide the Services: listening, insights, page creation, technical fixes, replies, outreach and lead tracking.
- To build and update your brand memory so everything we create stays accurate and on-brand.
- To process payments and manage your subscription.
- To provide support and send service messages, such as alerts, reports and account notices.
- To keep the Services secure and prevent fraud and abuse.
- To improve our product, using aggregated or de-identified data.
- To meet legal obligations.
We send marketing emails only where the law allows. Every marketing email has an unsubscribe link.
04Google user data
Aeroloop’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- We use Google user data (from Gmail, Search Console and Google Analytics) only to provide and improve the user-facing features you turn on.
- We do not sell Google user data, or use it for advertising, credit-worthiness or lending decisions.
- We do not use Google user data to train or improve generalized AI or machine learning models.
- Our staff do not read your Gmail data unless you give explicit consent for a specific message, it is needed for security, or the law requires it.
05AI and automated processing
Aeroloop uses AI to analyse listening data, draft pages, replies and emails, and recommend actions. Anything customer-facing, such as a social reply or outreach email, can be set to wait for your approval before it is published or sent.
We do not use your private content or connected-account data to train generalized AI models.
08How long we keep information
We keep information for as long as your account is active and as needed to provide the Services. After you close your account, we delete or de-identify your data within a reasonable period, unless we must keep it for legal, tax or security reasons. Data from a disconnected account stops being collected immediately.
09Security
We protect your data with encryption in transit and at rest, access controls and monitoring on Google Cloud Platform. No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your data, we will notify you as the law requires.
10Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and get a copy.
- Correct inaccurate information.
- Delete your information.
- Opt out of marketing emails.
- Opt out of the sale or sharing of personal information. We don’t sell or share it for targeted advertising.
- Not be discriminated against for using these rights.
Residents of California and other US states with privacy laws can use these rights by emailing help@aeroloop.ai. We will verify your request and respond within the time the law requires. You can use an authorised agent to make a request for you.
11International transfers
We are based in India and the United States, and our infrastructure runs on Google Cloud Platform. Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for these transfers.
12Children
The Services are for businesses and are not directed to anyone under 16. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
13Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify you by email or in the dashboard before they take effect. The “Last updated” date at the top shows when it last changed.
14Contact us
Aeroloop Works Private Limited
Address: Delaware, United States
Email: help@aeroloop.ai
Grievance officer: Mr. Pranaya Priyavandya, help@aeroloop.ai